Just broke the chain on my new Sthil 180 chain saw. Took it back to the Hardware where I bought it, guess what, the chain is not covered as it considered a ware item. It didn't ware out it broke, WTF. CHAINSAW and the chain isn't covered under warranty, isn't pretty much everything on it a ware item. Its a small saw and I was de limbing and it just broke with maybe 4 hours of use on it. Nothing is what it used to be.
warranties
- Thread starter m1west
- Start date
Lots of fine print in the warranties and all insurance for that matter. We had a Hyundai Sonata. At the 3 year mark the back up camera stopped working. This is on a car that has a 5 year 60K bumper to bumper. The service rep said you just made it in by days for the warranty to cover it. I said the car has a 5/60K warranty. Not the electronics, that is 3/36K. Aren't the electronics between the bumpers I responded. 
All in the fine print.
One of my saws is the 180 like yours. It is the perfect de-limber after felling the tree. I use only Sthil chains and never broken one. They should cover that. I would not let that go. Write to the company or better yet try to get a live person which is not easy these days. Good luck. Tell them if you wanted a piece of shit you would have bought a Husqvarna. After they send you the new chain that is.
All in the fine print. One of my saws is the 180 like yours. It is the perfect de-limber after felling the tree. I use only Sthil chains and never broken one. They should cover that. I would not let that go. Write to the company or better yet try to get a live person which is not easy these days. Good luck. Tell them if you wanted a piece of shit you would have bought a Husqvarna. After they send you the new chain that is.
Worth a try, damn thing was $30.00. I wasn't even abusing it.Lots of fine print in the warranties and all insurance for that matter. We had a Hyundai Sonata. At the 3 year mark the back up camera stopped working. This is on a car that has a 5 year 60K bumper to bumper. The service rep said you just made it in by days for the warranty to cover it. I said the car has a 5/60K warranty. Not the electronics, that is 3/36K. Aren't the electronics between the bumpers I responded.
One of my saws is the 180 like yours. It is the perfect de-limber after felling the tree. I use only Sthil chains and never broken one. They should cover that. I would not let that go. Write to the company or better yet try to get a live person which is not easy these days. Good luck. Tell them if you wanted a piece of shit you would have bought a Husqvarna. After they send you the new chain that is.
I agree that warranty isn't what it was supposed to be. I spent 3 hours yesterday trying to get warranty on a 3 week old set of headphones we bought for our son for Christmas that broke. Here's how that went.
I drove to the city to bestbuy where we got them and ask about warranty. They have a maintenance department called "geek squad" that deals with warranty. They said that I have to contact the extended warranty department and give me the number.
So I left there and drove home to call. I spent what felt like an hour to get through a bunch of stupid automated messages and get to a menu option that says for warranty claims, go online to their website and fill out a warranty claim form. Ok. So I go there and spend another hour trying to figure out what contract number on the original receipt to insert in the form. It calls for a 15 digit number and the number on the receipt is a 21 digit number and won't accept it. Ok. Fine. So by this time my wife is off work and comes out to find my face red and me about to lose it.
She takes over and goes online to fill out the form (because she being a woman will have better luck) wrong. So she finds the manufacturer number for the maker of the headphones and calls it, waits on hold for 20 minutes, then passes me the phone. First question I ask is "Is this the Canadian or US number?" It's the American one. They transfer me to the Canadian one. We go through the whole process finally speaking to a human after 2 hrs. They look and say that this still falls under the manufacturer warranty and we have to go back to the store to return it. We'll HOLY F...... I wasted 3 flipping hours yesterday dealing with warranty and I'm no further ahead.
I drove to the city to bestbuy where we got them and ask about warranty. They have a maintenance department called "geek squad" that deals with warranty. They said that I have to contact the extended warranty department and give me the number.
So I left there and drove home to call. I spent what felt like an hour to get through a bunch of stupid automated messages and get to a menu option that says for warranty claims, go online to their website and fill out a warranty claim form. Ok. So I go there and spend another hour trying to figure out what contract number on the original receipt to insert in the form. It calls for a 15 digit number and the number on the receipt is a 21 digit number and won't accept it. Ok. Fine. So by this time my wife is off work and comes out to find my face red and me about to lose it.
She takes over and goes online to fill out the form (because she being a woman will have better luck) wrong. So she finds the manufacturer number for the maker of the headphones and calls it, waits on hold for 20 minutes, then passes me the phone. First question I ask is "Is this the Canadian or US number?" It's the American one. They transfer me to the Canadian one. We go through the whole process finally speaking to a human after 2 hrs. They look and say that this still falls under the manufacturer warranty and we have to go back to the store to return it. We'll HOLY F...... I wasted 3 flipping hours yesterday dealing with warranty and I'm no further ahead.
Bought 5 new tires and rims in October 2022.
Next morning a tire was flat.
I filled the tire up at home, and drove to the tire shop.
They found the tire had a bad bead, and wouldn't seal properly.
I asked how they didn't notice this while mounting them, got no answer.
They don't have another tire in stock, so put my spare on, and said they would call me when the new tire came in, mount it, and it could then be my new spare.
3.5 months later I am still driving around with no spare, and the tire shop says despite many requests, Nokian still hasn't sent them a new tire.
Anyone want to guess if I'll ever use that tire shop again, or buy another set of nokian tires.
Next morning a tire was flat.
I filled the tire up at home, and drove to the tire shop.
They found the tire had a bad bead, and wouldn't seal properly.
I asked how they didn't notice this while mounting them, got no answer.
They don't have another tire in stock, so put my spare on, and said they would call me when the new tire came in, mount it, and it could then be my new spare.
3.5 months later I am still driving around with no spare, and the tire shop says despite many requests, Nokian still hasn't sent them a new tire.
Anyone want to guess if I'll ever use that tire shop again, or buy another set of nokian tires.
at <60 days of billing date, the charges should be refuted.
that tends to focus their attention.
3.5 months later . . . you're screwed.
that tends to focus their attention.
3.5 months later . . . you're screwed.