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Time Warner Cable...

JEV

Mr. Congeniality
SUCKS! My wife is watching TV and decides to change channels using the remote. She brings up the menu, scrolls to her channel of choice, then pushes the "ENTER" button...nothing happens, and she remains on the same channel she was trying to leave from. Then, to add insult to injury, the sound just quits. Silence. Full screen picture, can't switch channels and the effin sound is gone.

This is the newest twist to the last 3-4 weeks, when, without warning, the effin Scientific Atlantic cable box just ups and decides it needs to reboot. This is a 20-40 minute ordeal to reboot, depending on the moon phase and alignment of the planets. Then it's fine for a day or two when, again, it has a brain fart, loses its mind, and decides to reboot. Repeated calls to TW are like a broken effin record, with every excuse in the world for this bizarre behavior, including blaming it on our TV's incompatibility with cable. The bedroom TV is only one year old, and is a 35" flatscreen. These people have the stones of a brass monkey.

Tomorrow we have ATT U-Verse being installed, and Thursday I'm going to TW and dumping their effin SA cable boxes on the counter and giving telling them that we are getting a divorce due to irreconcilable differences and piece of shit equipment that they forced us to switch to when the problems began. When we had Motorola boxes there was never a glitch.

They can kiss my big slovenian ass if they think I'm ever going back to them. TW bought out Comcast in our area, and it's been nothing but problems since. When they have problems or outages, they don't answer the phone. That's their approach to conflict resolution.
 
The only problem I have ever had with Time Warner is when I called late at night and was told there wasn't a cable outage in this area, when in fact there WAS.
I think the Bozo who took my call didn't want to bother.
 
Are you switching internet providers also?
 
Are you switching internet providers also?
Yes. And we're going to the 6 mb plan as well. We have 3 mb now, and it's marginal. When the kids get home from school, you might as well get offline because the bandwidth is destroyed until dinner time.
 
They had time warner in the hospital and it sucked so bad I could not wait to get home to direct TV. Lame ass schedule and lousy index for channels.
 
I've had TWC for 17 years and I'll give them 2 thumbs up. I've had issues with an older Scientific Atlanta decoder, too. All I did was take the old one to the TWC store and swap it for a new one. No questions asked, and all's well.
 
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