well, an update
Yes, I have unplugged the printer for 48 hours and still no change., I wrote Dell, and next day had someone from Tn call direct, After going through the whole thing, and he asking if I knew who the service rep was in India,, ( I did, I wrote down name and his ID#) it was determined that the Indian through remote control did not fix anything, in fact caused more damage.. So, from now on, if I ever have another issue, I will never again agree to remote fix it schemes,,, Not only did the rep in New Dehli tell me to throw the printer in a dumpster, he permanently ruined the camera drivers,,, I have an original digital camera, Back when they sold for 1500 plus and not many were around.. Perfectly running camera, too bad. No drivers available any more and original disk doesn't help.. Back to the printer,, hot shot in TN, sent me a replacement being the original only had a 1 yr warranty,, Had the printer and this computer system 17 months.. 100.00 and I have a brand new all in one printer.. Being the other was out of warranty and quite some time past, I think Dell did very well for a 100 and new replacement. I also ordered a new camera for 170 something......