About a year and a half ago I bought myself a Keurig single cup coffee maker since I only drink maybe 1 cup a day in the winter time and maybe 1 cup a week in the summer time. Anyway, it worked out great. The coffee tasted fantastic and I never had to dump out 3/4 of a pot of coffee just have 1 cup. I enjoyed trying the different flavors available now in the "K-Cup" brewing inserts as well.
As seems to be my luck, the 2nd day after I had knee surgery, it quit working. I ran vinegar through it a few times a year and all even though I only used reverse-osmosis water to try to prevent internal problems but it still seemed to have some sort of problem measuring how much water it dispensed. I have 7 different sizes from which to choose and I generally used 7 1/2 oz for my coffee cups. It would stop after about 2 ounces of water and just sit there and hum.
Since I don't have unlimited storage, contrary to what some of my relatives think (who want to park their boat, car, jet ski, RV etc. in one of my barns), so I throw away the box and packing materials when something is out of warranty. My Keurig was almost 5 months out of warranty, so I'd not only pitched the box, but the receipt as well. Still, I thought I'd call them and ask if there was something I could do to get my beloved little coffee maker working again.
This is when I was surprised. Within about 30 seconds I was speaking to an actual person in customer service! (that was a shock in itself anymore) I explained exactly what was going on and what all I'd tried for the last 8 hours (yeah, I take EVERYTHING apart; I still am able to fix most things, iPhones included). After listening to me she had me get the serial number for her so she could verify the date of mfg. Odd I thought since I told her that I knew it was out of warranty. After I gave her that info, much to my surprise, she said that at Keurig they try to take care of their customers and separate themselves from other companies now making machines that use their "K-cups" with superior customer service and that she would FedEx me a new machine out right away.
Woh, talk about surprised!! She even told me that I just needed to send in 1 small piece of the machine and I could keep the rest of it or throw it away. That way I wouldn't be out the money to pack and ship a broken machine back to them. So, I'm enjoying a great cup of joe each morning again and I'm extremely pleased with Keurig! I just wish more companies had that sort of customer service. Anyway, I give two BIG thumbs up for Keurig!
As seems to be my luck, the 2nd day after I had knee surgery, it quit working. I ran vinegar through it a few times a year and all even though I only used reverse-osmosis water to try to prevent internal problems but it still seemed to have some sort of problem measuring how much water it dispensed. I have 7 different sizes from which to choose and I generally used 7 1/2 oz for my coffee cups. It would stop after about 2 ounces of water and just sit there and hum.
Since I don't have unlimited storage, contrary to what some of my relatives think (who want to park their boat, car, jet ski, RV etc. in one of my barns), so I throw away the box and packing materials when something is out of warranty. My Keurig was almost 5 months out of warranty, so I'd not only pitched the box, but the receipt as well. Still, I thought I'd call them and ask if there was something I could do to get my beloved little coffee maker working again.
This is when I was surprised. Within about 30 seconds I was speaking to an actual person in customer service! (that was a shock in itself anymore) I explained exactly what was going on and what all I'd tried for the last 8 hours (yeah, I take EVERYTHING apart; I still am able to fix most things, iPhones included). After listening to me she had me get the serial number for her so she could verify the date of mfg. Odd I thought since I told her that I knew it was out of warranty. After I gave her that info, much to my surprise, she said that at Keurig they try to take care of their customers and separate themselves from other companies now making machines that use their "K-cups" with superior customer service and that she would FedEx me a new machine out right away.
Woh, talk about surprised!! She even told me that I just needed to send in 1 small piece of the machine and I could keep the rest of it or throw it away. That way I wouldn't be out the money to pack and ship a broken machine back to them. So, I'm enjoying a great cup of joe each morning again and I'm extremely pleased with Keurig! I just wish more companies had that sort of customer service. Anyway, I give two BIG thumbs up for Keurig!