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  #41  
Old 01-23-2016, 01:31 AM
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Default Re: Fill-Rite Fuel Transfer Pump help ........

Quote:
Originally Posted by Snowtrac Nome View Post
good info replaced the o-ring with a softer thinner silicone type sucks like monica Lewinsky now
God, I wish that I'd said that!!!!

For TuthillCorp, I've had one of your 110v pumps for the 12 years and it's still going strong. The 12v pump is only a few months old but I expect that it'll see me out. Thanks for a great product ... and customer service.
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  #42  
Old 01-23-2016, 01:41 PM
TuthillCorp TuthillCorp is offline
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Default Re: Fill-Rite Fuel Transfer Pump help ........

Thanks for the kind words gents!

Feel free to contact me anytime.

Best Regards,
TuthillCorp
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  #43  
Old 01-31-2016, 07:01 PM
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Default Where to find a Rotor Key for a C1200?

This message is directed to Mr. TuthillCorp, but also others who may be able to help:

I am desperately in need of the rotor key that affixes the rotor to the motor shaft of my Fill-Rite 1200C transfer pump (build date: 18/08).

I have not been able to source just the key, and as all other parts in the pump work perfectly fine and there is no corrosion or debris build-up (less than 1/2 hour total service on the unit), I do not need an expensive rebuild kit. Just a replacement for the fiberboard key I lost!

Can you help? I live in the Portland, OR region.

Thanks, JM
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  #44  
Old 01-31-2016, 07:11 PM
TuthillCorp TuthillCorp is offline
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Default Re: Where to find a Rotor Key for a C1200?

JM,

Thanks for the private message on this issue.

I will be able to help you out!

Best Regards,
TuthillCorp

Quote:
Originally Posted by juniormarbles View Post
This message is directed to Mr. TuthillCorp, but also others who may be able to help:

I am desperately in need of the rotor key that affixes the rotor to the motor shaft of my Fill-Rite 1200C transfer pump (build date: 18/08).

I have not been able to source just the key, and as all other parts in the pump work perfectly fine and there is no corrosion or debris build-up (less than 1/2 hour total service on the unit), I do not need an expensive rebuild kit. Just a replacement for the fiberboard key I lost!

Can you help? I live in the Portland, OR region.

Thanks, JM
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  #45  
Old 01-31-2016, 07:49 PM
juniormarbles juniormarbles is offline
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Default Re: Fill-Rite Fuel Transfer Pump help ........

I am elated! Thank you so much for your help.

It's been a long time since I have received such dedication from any representative of a company! I've followed Mr. Tuthill's previous responses to other Fill-Rite owners' queries, and can only hope that Tuthill's management recognizes what a difference his service makes for the company's image and reputation.
This kind of customer service influences my future buying decisions.

JM
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  #46  
Old 02-05-2016, 04:21 PM
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Default Re: Fill-Rite Fuel Transfer Pump help ........

Pump works again, thanks to Mr. Tuthill's superb customer service.

I can heartily recommend the Tuthill company's products, just for the fact alone that its customer service is absolutely tops!
JM
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  #47  
Old 12-31-2016, 09:50 AM
crhabeck crhabeck is offline
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Default Re: Fill-Rite Fuel Transfer Pump help ........

My 12v pump's rotor spins freely so the fiber key needs to be replaced. How does it come off? The rotor spins freely but does not slide off. Do I need to remove the center screw? If so, how since the motor turns with the screw? CanI get only the fiber key? The pump is a couple of years old but has only been used a total of 45 minutes.
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  #48  
Old 12-31-2016, 10:44 AM
TuthillCorp TuthillCorp is offline
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Default Re: Fill-Rite Fuel Transfer Pump help ........

Thanks for your post on your 12 VDC pump.


I a man a bit confused to your reference of a "center screw". We do not have any screws inside the pump. There should only be the rotor, the vanes (they slide in the slots in the rotor), and the fiber rotor key.


If you can send me a picture of the center screw, that would also help.


You should be able to remove the vanes and slide the rotor off the motor shaft and clean out the broken rotor.


If you private message me with your address, I can get you a new fiber rotor key.


Thanks again for your post.


Best Regards,
TuthillCorp


Quote:
Originally Posted by crhabeck View Post
My 12v pump's rotor spins freely so the fiber key needs to be replaced. How does it come off? The rotor spins freely but does not slide off. Do I need to remove the center screw? If so, how since the motor turns with the screw? CanI get only the fiber key? The pump is a couple of years old but has only been used a total of 45 minutes.
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  #49  
Old 01-13-2017, 09:24 PM
crhabeck crhabeck is offline
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Default Re: Fill-Rite Fuel Transfer Pump help ........

Hi,

Sorfy about the delay. Mixed up two different items. I do need a new key though.

How do you send a private message?

Thanks
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  #50  
Old 01-14-2017, 05:18 AM
TuthillCorp TuthillCorp is offline
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Default Re: Fill-Rite Fuel Transfer Pump help ........

No problem crhabeck,

I sent you a private message. You can access it by clicking on private messages at the top right of the page in the grey box that says Welcome crhabeck.

Best Regards,
TuthillCorp
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  #51  
Old 01-14-2017, 03:14 PM
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Default Re: Fill-Rite Fuel Transfer Pump help ........

mr tuthill I have a pump had a bad o ring in it I installed a new one from an o ring kit that was the wrong size I cracked my pump housing is it cost effective to order a new pump assembly or is it just good for parts now
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  #52  
Old 01-15-2017, 07:58 AM
TuthillCorp TuthillCorp is offline
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Default Re: Fill-Rite Fuel Transfer Pump help ........

Hello Snowtrac,

Ouch, the pump housing actually cracked? If possible, I would like to see a picture of what cracked.

To answer your question though, we do not provide the pump housing casting. On many of our models, the pump casting is actually part of the motor assembly. Trying to remove it creates an issue with the explosion proof rating of the pump as it compromises the flame paths that we need to build into the pump to get our explosion proof approvals.

So, bottom line, your pump is now good for parts.

Again, I would like to see a picture if you could.

Best Regards,
TuthillCorp

Quote:
Originally Posted by Snowtrac Nome View Post
mr tuthill I have a pump had a bad o ring in it I installed a new one from an o ring kit that was the wrong size I cracked my pump housing is it cost effective to order a new pump assembly or is it just good for parts now
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  #53  
Old 01-15-2017, 01:52 PM
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Snowtrac Nome Snowtrac Nome is offline
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Default Re: Fill-Rite Fuel Transfer Pump help ........

Quote:
Originally Posted by TuthillCorp View Post
Hello Snowtrac,

Ouch, the pump housing actually cracked? If possible, I would like to see a picture of what cracked.

To answer your question though, we do not provide the pump housing casting. On many of our models, the pump casting is actually part of the motor assembly. Trying to remove it creates an issue with the explosion proof rating of the pump as it compromises the flame paths that we need to build into the pump to get our explosion proof approvals.

So, bottom line, your pump is now good for parts.

Again, I would like to see a picture if you could.



Best Regards,
TuthillCorp
going to teller this morning when I get back I will put it up I know of another pump with a bad motor but it is locked up and that crew hasn't been back to town for years I know you don't want to hear it if I can get my hands on that one some day I will replace the motor with mine .
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  #54  
Old 01-16-2017, 09:07 AM
TuthillCorp TuthillCorp is offline
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Default Re: Fill-Rite Fuel Transfer Pump help ........

Quote:
Originally Posted by Snowtrac Nome View Post
going to teller this morning when I get back I will put it up I know of another pump with a bad motor but it is locked up and that crew hasn't been back to town for years I know you don't want to hear it if I can get my hands on that one some day I will replace the motor with mine .
Hello Snowtrac,

I understand where you are coming from.

Just let me know if you have any further questions!

Best Regards,
TuthillCorp
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