When my friend called me and told me this story, I laughed till it hurt.
He called with his mind made up to cancel Direct TV.
There is a reason.. not important to this story. So, the first barrier was the operator demanded to know why. He said he just wanted to cancel. No real reason. The Operator demanded a reason, and said that it was required to enter a reason why. So, he said: It's costing me $79.00 a month.. and I can get the same service cheaper."
So the Direct TV rep said: "Lets say I reduce your bill to $39.00 a month. Will you stay a loyal costumer?"
My buddy said nope I want to cancel, sorry.
Then the Rep said: "What if I give you a $50.00 credit and $39.00 a month?"
Nope!
Then the rep came with: $39.00 a month and a $100.00 credit.
Nope!
Now the rep was really pushy over the refusal - saying there isn't a better deal on the planet etc..
And my Bud said: "NOPE"
At this point I asked: "Did you hold out for free service?"
So.. the final offer was $39.00 a month - with 6 months free.
That is a savings of $474.00 for the 6 months free and a yearly savings of $480.00 in a year at $39.00 VS $79.00.
He ultimately canceled. Because that was the reason for calling in the first place.
He called with his mind made up to cancel Direct TV.
There is a reason.. not important to this story. So, the first barrier was the operator demanded to know why. He said he just wanted to cancel. No real reason. The Operator demanded a reason, and said that it was required to enter a reason why. So, he said: It's costing me $79.00 a month.. and I can get the same service cheaper."
So the Direct TV rep said: "Lets say I reduce your bill to $39.00 a month. Will you stay a loyal costumer?"
My buddy said nope I want to cancel, sorry.
Then the Rep said: "What if I give you a $50.00 credit and $39.00 a month?"
Nope!
Then the rep came with: $39.00 a month and a $100.00 credit.
Nope!
Now the rep was really pushy over the refusal - saying there isn't a better deal on the planet etc..
And my Bud said: "NOPE"
At this point I asked: "Did you hold out for free service?"
So.. the final offer was $39.00 a month - with 6 months free.
That is a savings of $474.00 for the 6 months free and a yearly savings of $480.00 in a year at $39.00 VS $79.00.
He ultimately canceled. Because that was the reason for calling in the first place.