About 30 days ago my 3 year old Apple died. The warranty had JUST EXPIRED.
I called "AppleCare" and they talked me through a 'fix.' It worked for about a week. Died again. Called "AppleCare" again. They sent me a box to ship back my laptop. Fixed it for free, shipped it back. Turnaround time was 5 days. The fixed computer worked for about 4 or 5 days and died again. Talked to "AppleCare" again, they suggested I reinstall the operating system, talked me through that process and talked me through a 'restore' from my back-up drive. The computer worked for another 4 or 5 days and died again. Called back to "AppleCare" they sent me a box to return the computer, they replaced the hard drive with a brand new one, shipped it back to me. I had to go through the 'restore from back up' process again and all was good for another 4 or 5 days. It died again on Friday.
Each time it 'died' it did the exact same thing. The computer simply turned off. When I press the power button the computer restarts, starts the initialization process and then powers itself back off before it completes the start up.
So not wanting to mess with a phone call to 'AppleCare' over the weekend, and not having my 'case number' for troubleshooting at home anyway, I wait until yesterday to call back to 'AppleCare.'
I go through the process, talk to a tech, he reviews the case files, bumps me up a level to a product specialist. She tries a few things, reviews my case files, the call lasted maybe 30 to 45 minutes while she reviews things. She comes back on the line after having me on hold (good music on hold by the way!) and tells me she is shipping me a BRAND NEW laptop. The new laptop will have DOUBLE the RAM, it will have a Hard Drive that is almost 4 times the size of my original Hard Drive, and the processor their newest generation and is roughly 200% faster. They are doing this FREE OF CHARGE.
Did I mention that my warranty on my original laptop had EXPIRED
This is one of the many GREAT experiences I've had with Apple Computers. Got to hand it to a company that stands up and supports their products.
I called "AppleCare" and they talked me through a 'fix.' It worked for about a week. Died again. Called "AppleCare" again. They sent me a box to ship back my laptop. Fixed it for free, shipped it back. Turnaround time was 5 days. The fixed computer worked for about 4 or 5 days and died again. Talked to "AppleCare" again, they suggested I reinstall the operating system, talked me through that process and talked me through a 'restore' from my back-up drive. The computer worked for another 4 or 5 days and died again. Called back to "AppleCare" they sent me a box to return the computer, they replaced the hard drive with a brand new one, shipped it back to me. I had to go through the 'restore from back up' process again and all was good for another 4 or 5 days. It died again on Friday.
Each time it 'died' it did the exact same thing. The computer simply turned off. When I press the power button the computer restarts, starts the initialization process and then powers itself back off before it completes the start up.
So not wanting to mess with a phone call to 'AppleCare' over the weekend, and not having my 'case number' for troubleshooting at home anyway, I wait until yesterday to call back to 'AppleCare.'
I go through the process, talk to a tech, he reviews the case files, bumps me up a level to a product specialist. She tries a few things, reviews my case files, the call lasted maybe 30 to 45 minutes while she reviews things. She comes back on the line after having me on hold (good music on hold by the way!) and tells me she is shipping me a BRAND NEW laptop. The new laptop will have DOUBLE the RAM, it will have a Hard Drive that is almost 4 times the size of my original Hard Drive, and the processor their newest generation and is roughly 200% faster. They are doing this FREE OF CHARGE.
Did I mention that my warranty on my original laptop had EXPIRED
This is one of the many GREAT experiences I've had with Apple Computers. Got to hand it to a company that stands up and supports their products.